Support
Email
Email is by far the most preferred method of
support. Using email allows us to maintain a record
of support issues and what has been done so far to
correct any issues. Doing this allows us to provide
the fastest support possible. Send email to
support@newwebsite.com.
Telephone
Feel free to call us at any time for anything. Just
be aware that you may also be asked to send us an
email as well. Often a problem cannot be resolved
completely over the telephone so email is very
helpful in getting problems resolved quickly. Also
anything said over the telephone is forgotten as
soon as the phone call has ended. We need a written
record in order to facilitate any actions required
on our part to resolve any support issues.
DirectAdmin Site-Helper
The Site-Helper.com
site is the one stop place for all your questions on
how to use your new DirectAdmin control panel. It
covers almost every aspect from how to log in,
creating email accounts, to DNS control. For
resellers, check out the
Reseller
Site-Helper. For dedicated server system admins
Admin
Site-Helper.
DirectAdmin Forums
The DirectAdmin
forums is a great resource for general
information. Be polite and your questions here will
get answered. The people here volunteer their time
to help out. They are under no obligation to help
you. Most questions have already been answered here.
Feel free to use the Search function to search for
key words.
DirectAdmin Knowledgebase
This is the
knowledgebase
for DirectAdmin. Answers here can help. DirectAdmin
should never be contacted directly as you do not
hold the license for the DirectAdmin control panel
and they will not answer you.
Billing System
Here you can manage how you make payments and
make updates to your contact information. You can
view invoices and either use a credit card or PayPal
to make payments. Just click the Billing Login link
above to get to your account.
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