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Support
Email

Email is by far the most preferred method of support. Using email allows us to maintain a record of support issues and what has been done so far to correct any issues. Doing this allows us to provide the fastest support possible. Send email to support@newwebsite.com.
Telephone

Feel free to call us at any time for anything. Just be aware that you may also be asked to send us an email as well. Often a problem cannot be resolved completely over the telephone so email is very helpful in getting problems resolved quickly. Also anything said over the telephone is forgotten as soon as the phone call has ended. We need a written record in order to facilitate any actions required on our part to resolve any support issues.

DirectAdmin Site-Helper

The Site-Helper.com site is the one stop place for all your questions on how to use your new DirectAdmin control panel. It covers almost every aspect from how to log in, creating email accounts, to DNS control. For resellers, check out the Reseller Site-Helper. For dedicated server system admins Admin Site-Helper.

DirectAdmin Forums

The DirectAdmin forums is a great resource for general information. Be polite and your questions here will get answered. The people here volunteer their time to help out. They are under no obligation to help you. Most questions have already been answered here. Feel free to use the Search function to search for key words.

DirectAdmin Knowledgebase

This is the knowledgebase for DirectAdmin. Answers here can help. DirectAdmin should never be contacted directly as you do not hold the license for the DirectAdmin control panel and they will not answer you.

Billing System

Here you can manage how you make payments and make updates to your contact information. You can view invoices and either use a credit card or PayPal to make payments. Just click the Billing Login link above to get to your account.
 

 

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